Over the past 14 years, I observed 8 laws of trust. The last one is that trust is a two-person game. The level of trust someone has in you is the product of their trustability (their willingness to trust other people) and your trustworthiness. You can do almost nothing about the former, and everything you can do about the latter—your trustworthiness. So, the starting point in building trust in an organization, or any relationship, is to build your trustworthiness. And the first step in solving any problem is recognizing there is one. To build trust, we must, therefore, first assess trustworthiness. I looked up tools to assess trustworthiness, but I’m afraid that, given the 8 laws of trust, and mainly the fact that trust is relative, those tools won’t work. In this episode, I will explain why an existing off-the-shelf trustworthiness assessment will not work but also describe how you should assess trust.
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