Making WOW Possible in Eye Care with Dr. Matt Greene

Howdy, Ags! Today, we have Dr. Matt Greene '94 of Urban Optics! In this episode, Dr. Greene shares their best practices in the eye care business to give their patients that WOW experience. So make sure to tune in and enjoy!

Making WOW Possible in Eye Care

Driven by his core values and core purpose, which is to make life beautiful for others through his chosen eye care and eye ware niche, Dr. Matt Greene and his team provide unique, passionate, and optimal service to their patients, who are the heart of their practice. The difference in their service can be felt when the patient walks in, and a host greets him. A concierge technician will then accompany the patient to assist in every step, making it easy for the patient to navigate and avail of the needed services. True to his mantra of making life beautiful for others, he sets a time for a team meeting to learn the personal growth goals of his team and assign accountability partners to follow up and motivate each other in achieving the said growth plans.

Dr. Greene also shares the impact of zooming out and looking at the bigger picture when you feel stuck and listing the things one needs to stop doing.

About Urban Optics:

Led by Dr. Matthew Greene, the Urban Optics team has been carefully selected and trained to provide the ideal mix of professionalism and excellent customer service. Their goal is for the patients to be comfortable and ensure they get the help and assistance needed every time they visit the office. 

Knowing how hectic it can be to try and choose an eye care provider, schedule an appointment, and take time to see the eye doctor, they exerted effort to streamline the process by providing all the necessary items for the first online visit. Clients can go to the Online Patient Center to get the forms they need to complete for the initial appointment. For questions and concerns, they can also be reached by phone anytime during business hours.

Outline of the Episode:

• [00:00] Intro
• [02:03] Reminiscing the fall days on campus
• [03:12] The genesis of Urban Optics
• [04:30] Urban Optic's focus that sets them apart from their competitors
• [06:12] The WOW experience
• [08:08] How Dr. Greene came up with providing the WOW experience
• [09:23] His and his team's personal growth goals 
• [10:41] Biggest challenge
• [12:44] Urban Optics BHAG 
• [14:15] His life hack 
• [14:54] His favorite advice 
• [15:35] His superpower
• [17:17] What gets him excited every morning
• [18:07] How to get in touch with Dr. Greene
• [19:48] Entrepreneurs Organization

 

Resources:

Website:          https://www.urban-optics.com/

AGH Website: https://www.aggiegrowthhacks.com/

 

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