How do you Make Things Right when you screw up with a Customer?
Our topic this week is one that no one enjoys or looks forward to, but one that all of us have to deal with from time to time. It’s the reality that no matter how good we are at serving our customers, inevitably there will be situations where our customer is disappointed with us – with our product or our service or how they were treated by someone on our team.
The reality is we all wish they NEVER happened, but we all know they will. So better to be prepared and have a well-thought-through plan of action when the inevitable happens.
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