I enjoyed a long career as a Property Manager for Homeowners Associations. Love me or hate me, I was taxed with the job to uphold the bylaws as voted on by and for the members. In doing so, I was always in a position where I had to say no... a lot! I learned quickly how to deescalate a situation and still lead my shareholders to the inevitable and indisputable, “No.” I am sharing tips on how to effectively say no and still build great relationships!
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