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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Business

Remember and Amaze: Colossal and Affirming Lessons from a Starbucks Barista

Remember and Amaze: Colossal and Affirming Lessons from a Starbucks Barista

2023-05-04
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In this episode, Dr. Michelli borrows from his two books about Starbucks (The Starbucks Experience and Leading the Starbucks Way) to share tips on personal and memorable frontline service.

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