EP199 Over Delivering - Patti Mara

Marcia speaks with author and operations expert, Patti Mara of UpSolutions.  She teaches business owners how to turn team members into heros and customers into raving fans by over delivering.  Simply by doing a bit extra for each customer, you create the unexpected and powerful 'wow factor' for your customers.  It doesn't go unnoticed either.  It's brought to the attention of each customer that your business went above and beyond to make their experience better.  It truly is the little details that make the big difference.  Patti's methods train your team to over deliver which then allows your company to create raving fans that are willing to choose you, refer you, and ultimately pay more for your product and services.  What a great position to be in. 

Patti has made her book accessible along with some great resources on her website.  Go to www.PattiMara.com/profitwithaplan to get them.

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About Marcia: She is a business growth strategist helps business owners to double and triple their revenue, profit and the value of their company. In fact, she is able to show prospective clients a clear pathway to profit and an impactful ROI to working with here before hiring her firm. Through her proven Profit Booster™️ strategies, she gets results. Marcia is the CEO of Infinite Profit Consulting & can be found at www.InfiniteProfitConsulting.com

Curious or have question. Text her at 949-229-2112. ♾️