Scaling CS: Tessa Thorburn with Loom

Another session in our Scaling CS series, Tessa Thorburn, Head of Customer Success joins Jay to talk about how her team at Loom has used scale to increase their efficiency and value to customer. From role specialization to programs that scaled well, she shares her insights and experience in helping her team increase customer value effectively.

• Building the case for role specialization
• Use case webinars
• Listening to customers at scale
• Re-onboarding
• Technology
• Communication through change

Connect with Tessa

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