First break all the rules, what the world's greatest managers do differently by Marcus Buckingham and Curt Coffman.
A manual without a fable. The guys get into this book. Drew apologizes for a far-sighted delay. Sam tries to make it all about [REDACTED]. We can't give the book away, so you'll have to listen.
CHALLENGE TIME: On the next shift, ask your team do you know what is expected of you on this shift?
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