The Changing Landscape of AI & Customer Experience, With Ocado Director & Bain Alumnus Amanda Yu

You could be forgiven for thinking that making the move from consulting to industry might be a huge challenge – but Amanda Yu, Director of Customer Experience at Ocado, ‘really loved the transition’. Having had experience of project-based work in consultancy, Amanda was keen to gain more commercial and operational experience and she hasn’t looked back since.

 

Mhairi Geraghty, Senior Consultant across our Interim Solutionspractice, was delighted to catch up with Amanda on the Venari Podcast. Tune in to hear them discuss Amanda’s career and thoughts on topics ranging from mentoring to AI – as well as the future of retail!