#21 Everything you always wanted to know about the International Customer Experience Awards, with Vuk Vukanovic

Welcome to the latest episode of CX Leadership Talks! Join your hosts Nienke Bloem and Vuk Vukanovic as they dive into the essential aspects of the International CX Awards, providing valuable insights that will encourage you to be part of this enriching experience.

In this episode

Nienke and Vuk discuss the meticulous judging process, the significance of tangible evidence and financial impact in CX initiatives. They talk about the benefits for participants, including networking opportunities, feedback, and the fun-filled atmosphere of the event. They also elaborate on the different categories available and the process of submission, giving you a comprehensive understanding of what it takes to stand out in the competition.

They also share compelling success stories from previous awards, showcasing the transformative impact the awards can have on businesses and individuals alike.

This year's awards ceremony promises to be an unforgettable experience, with networking events and insightful discussions lined up to enhance the value of participation. Be prepared for compelling conversations, valuable lessons, and the opportunity to connect with CX enthusiasts from around the globe. You’ll find more information about the International CX Awards here.

Tune in to gain insights into the evolving landscape for the awards ceremony!

About Vuk Vukanovic (visit his LinkedIn profile here)

Vuk Vukanovic is a highly driven regional manager working in the business awards industry mainly focused on rewarding best customer and employee experience initiatives. Vuk has sales experience in working with B2B and B2C clients, spanning from financial services, telecoms, and retail to IT and government institutions. Aside from the sales role, he is also involved in developing and exploring new markets with the aim of organizing the awards in 50 different countries by 2030.

Timestamped overview

00:00 Vuk, sales manager at Awards International, discusses business awards.

05:21 Expansion of international and national CX award events.

08:44 Global event showcasing diverse customer experiences.

10:23 Transitioned from in-person to online events successfully.

15:40 Travel, work, connect, celebrate, memorable, award.

19:44 Explaining and promoting the process transparency.

23:23 Experience as judge exposes behind-the-scenes CX work.

24:06 Reviewing presentations, scoring, and gaining practical insight.

29:13 IT team created scoring software, Words Manager.

31:04 Be specific, concise, and interesting for judges.

35:09 Carefully select and categorize award recipients.

40:50 Pre-event networking, conference, and gala ceremony.

44:20 Passion for work, caring customer service experience.

48:02 Encouraging others to join and learn together.

48:47 Anticipating your presence at that time.

Vuk’s recommendations

Book 'Customer What?' https://ijgolding.com/ians-book/

CX Leader Podcast https://cxleaderpodcast.com/

Built to win Podcast https://builttowinpodcast.com/