How You're Probably Screwing Up Conversations

What we have here is a failure to communicate

"So, what are you saying?" That's a question people get asked, but also one we should be asking of ourselves. Are we really delivering the message we intend, or has it gone (maybe horribly) awry? Communication errors plague everyone at some point, so Liana takes us through easy ways to get our message across more effectively and avoid misunderstandings.