Big Chicken’s Jason Mceachern on Leveraging Technology and Customer Feedback Together for Business Growth
In this special episode of The QSR Experience Show at the National Restaurant Association Show, Jason Mceachern, CIO at Big Chicken, explores the intersection of technology and hospitality. Jason shares insights into the brand ethos of Big Chicken, highlighting the core values that drive customer loyalty and success. He also discusses how technology is leveraged to enhance both guest and franchisee experiences, ensuring seamless operations and satisfaction.
Jason also emphasizes the importance of actively listening to customer feedback and incorporating it into the technology roadmap for continuous improvement.
Topics discussed:
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