BREAKING NEWS WARBOTRON SCREW JOB.

THE STATEMENT FROM BBTS 

Here's a statement from bbts:

" Here you go, a word from BigBadToyStoreregarding the Warbotron (Botron War) WB-01A AirBurst discussions, as posted on TFW2005

"Hi Everyone, Joel here from BBTS, I was alerted about the conversation on this thread by my staff. I’ve taken some time to review the thread and wanted to give you some insight about our dealings with Warbotron.

Last year we saw the prototype images posted by Warbotron and were very excited for this project. We were one of the first if not the first retailer approached by Warbotron when they started looking for retail partners, and I believe we were the first store to list preorders, so we have been working with them from the very beginning. We were very impressed with their designs, price points, size, and the overall aesthetics of the WB01 set of figures. We knew these figures would be very popular with our customer base and demand would be high.

We got to know the people at Warbotron via email and asked all the various business questions we would typically ask about pricing, delivery, production, etc. when dealing with a new vendor. Warbotron informed us of their production schedule - they told us they were making an initial production run of figures WB01-A, B, C, D, E over the course of 3 – 4 months. The timing of the production runs were established and the schedule was quite aggressive. The initial production run for each figure was to be significant, but not large.

Our #1 goal at BBTS is to treat our customers right and fulfill their orders as expected. Given the information we knew, we believed the demand for these items would outpace the supply due to the limitations of an aggressive production schedule. We analyzed sales of past 3rd party combiners we have sold and determined the quantity we would want for the WB01. We placed an official Purchase Order to Warbotron right away, and we made a firm commitment to buy from them very early in the process. In the end, our Purchase Order volume worked out to be the majority (but not all) of the volume produced in their initial production run. We do not know who the remainder of the first production run was shipped to.

To ensure our customers would have access to these figures without delay, we ordered quickly, ordered a substantial amount, and finalized this order with a cash prepayment months in advance for our entire order of figure WB01-A, as well as prepayments on Figures B, C, D, E. Prepayments like this are fairly uncommon with 3rd party vendors, but we wanted to make sure we would receive our inventory, and the prepayment also helps ensure Warbotron have plenty of cash to carry out the full production run of all figures. Our main goal as a business is to satisfy our customer base. We acted in the best interest of our customers, and of BBTS. We did not want to risk receiving our stock from the 2nd production runs, which are roughly 3 months after the first from what Warbotron has told us, so we ordered accordingly and backed up that order with cash.

We have had several high profile items arrive late in the past few months due to shipping company delays, customs inspection holds, or various other logistics problems. These delays irritate us, irritate our customers, and cause a meaningful amount to cancel BBTS preorders to buy elsewhere. We have an open cancellation policy so customers are free to buy or not buy from us whenever they wish, which holds us to a high level of performance to keep people happy. Delay situations like this are not good for our customers, not good for BBTS, and we will always do what we can (like prepay this order) to ensure they do not happen. To anyone who ordered elsewhere and is now waiting for the 2nd production run, we do apologize for the delay. Our actions were ‘for’ our customers and ‘for’ BBTS, not ‘against’ you or ‘against’ your store of choice.

The people at Warbotron have been communicative with me and it has been a good experience overall, I don’t think they deserve the harsh treatment they have received here. They have worked hard to create a well designed high quality figure that you will enjoy, and it makes business sense for them to fill our large prepaid order first. We took a calculated, but large financial risk on this prepayment, but they have delivered as we expected, and we are very happy with how well the first figure turned out. We can’t wait to see the remaining 4 figures. (WB01-B and WB01-C are scheduled to arrive to BBTS in very late April or possibly Early May!) Both Warbotron and BBTS will stand behind the product quality and should you run into any random QC issues, we will be happy to replace the parts or figures as needed, as we always do.

In closing, thanks for reading my lengthy message, I hope it helps to clear the air about what is going on. In the end it basically boils down to a business making a business decision for the sake of its  customers and itself, and I apologize if the fallout of this affects you"

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