Hug Your Haters - Jay Baer and Matt Heinz

Guest Jay Baer, to most, needs no introduction.  We know he helps business people fundamentally rethink their approach to marketing and customer service, helping them gain more customers and keep those they’ve already earned.

Jay and Matt talk about Jay's book"Hug Your Haters" 

Jay Baer is:

• An experienced pro, having given hundreds of insightful, humorous presentations world-wide to audiences as large as 10,000
• A renowned business strategist
• A popular emcee and event host
• A New York Times best-selling author of five books
• An advisor to more than 700 companies since 1994, including Caterpillar, Nike, The United Nations and 32 of the FORTUNE 500
• An entrepreneurial success story, having started five multi-million dollar businesses from scratch
• Founder of Convince & Convert, a strategy consulting firm that helps prominent companies gain and keep more customers through the smart intersection of technology, social media, and customer service
• A media brand. Jay’s Convince & Convert Media division runs the world’s #1 content marketing blog, multiple podcasts, and many other education resources for business owners and executives
• An active venture capitalist and technology advisor, as well as an avid tequila collector
• The world’s most retweeted person by digital marketers
• The world’s #2 most retweeted person by B2B marketers
• A go-to source for the press including NPR USA Today,Time, Real Simple, CBC
• Host of the popular Social Pros podcast, named the best marketing podcast in the 2015 Content Marketing Awards