Download - The Future of Customer Service: Human Intelligence (HI) or Artifical Intelligence (AI)

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Business

The Future of Customer Service: Human Intelligence (HI) or Artifical Intelligence (AI)

2017-02-07

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In this weeks podcast Dr. Michelli looks at 3 trending examples that pit the efficiencies of robotics and artificial intelligence against human service delivery. He also challenges listeners to "add value" through humanity and "ease" through automoation...