Ocado on how to evolve plastic packaging business models

Suzanne Westlake, head of corporate responsibility and corporate affairs at Ocado, talks with Innovation Forum’s Ian Welsh about the care required to avoid the unintended consequences of removing plastic from packaging.

They discuss why plastics have become demonised, and why the prevention of food waste must be a key concern for retailers. Westlake outlines how Ocado, as a delivery-only retailer, can engage its customers to help boost recycling rates, and demystify some of the complexities involved.