172: Empathy: Leading With The Heart with Claude Silver

How do you turn your people into champions? Core values differ from one company to another, and that is expected. Leading by example is one that is proven effective, but leading with empathy is absolutely something that will move mountains. In the end, people need people that will listen and then do something. Claude Silver, the Chief Heart Officer of VaynerMedia, gives us a glimpse of their workplace culture as she emphasizes diversity, empathy, and positivity. Known as the right-hand woman of Gary Vaynerchuk, Claude provides insight on the importance of giving feedbacks and creating that safe place where people feel emotionally and physically secure.

 

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