From unexpected election results to reversals in equity markets, from inexplicable declines in stock values to surprise increase in sales revenue, and from job growth numbers to value in increasing rates of unemployment, metrics for measurement involve mathematics, mystery and maybe even a bit of magic. Join ENCLAVE and Rocky Clancy, formerly a Senior Executive with J.D. Power and currently a Banking Consultant and Customer Experience Expert, as we explore. "Metrics with Meaning Beyond Measurement".
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