Tracey & Ernie Richardson, The Toyota Engagement Equation *

Episode page

Remastered October 2022

My guests for Episode #300 of the podcast are Tracey and Ernie Richardson, authors of the excellent book titled:

The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization

The book is full of solid insights and personal experiences from their time working for Toyota in Georgetown, Kentucky at the plant known as TMMK (Toyota Motor Manufacturing Kentucky).

You can find their book's website. Tracey and Ernie are both faculty members for the Lean Enterprise Institute. Tracey's blog is called The Toyota Gal.

In our podcast, we talk about their experiences at Toyota, including lessons they've learned about problem solving, people development, and what they call “D and A” – discipline and accountability. We also talk about Ernie's experience within health clinics at Toyota and other healthcare organizations.

I hope you enjoy the discussion even if you work in healthcare or another realm outside of manufacturing.