Holiday Greeting Etiquette in Retail | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing

Every year I get the question, should you say Merry Christmas? I get it, there's an awful lot of people that are very passionate on both sides, but the reality is the unchurched continues to grow, and not everybody may share your belief. What I always say is, if they say Merry Christmas to you first, by all means, answer back 'Merry Christmas' if you're comfortable with that. But if not, 'happy holidays' always works best.

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