#27 - Leadership Stories with Jan Peter van der Ree

I have a conversation with Jan Peter van der Ree, Area Vice President and General Manager at the Grand Hyatt Berlin about the ability to say yes! Our guests come to stay with us and don’t understand why we would say no when they ask us for something. Jan Peter believes we must create a culture of ‘say yes to guest’ and shares what he believes are the only reasons to say no to guests. He challenges Leaders to setup your team so they want to say yes to guests, do the extra work necessary and Leaders must give their teams the resources they need to execute.