HTSS71 - How to deal with revenge rejection in sales - Scott Sylvan Bell

Revenge rejection in sales 

Sometimes you get rejected from your buyer in a way that doesnt make sense. You may be facing revenge rejection because of something that happened in your presentation. 

There will be times where you meet with a buyer or have and offering for a buyer and they reject you hard. None of this makes sense for the way they have interacted with you. It started off fine and then the buyer freaked out.  

People can flip on you in a moments notice for what seems like no reason. You literally could be trying to help them out and the turn on you.

You may have created a problem you did not think of. What you need to look at is status and the feeling of looking dumb. When the buyers feel wronged or slighted they flip to protect their internal feelings. This is where revenge rejection creeps in.  

When buyers lose their cool it come from a loss of control. The buyers ego will think of retaliating against you and do a 180 from how they treated you previously.   

• They call you mean names or curse at you
• They tear your products down
• They get angry with you and scream or yell
• The write bad reviews, write emails or call management

Here is how you deal with buyers that use revenge rejection on you  

You may want to think through the times where you have made similar actions. The chances are good you have made this mistake as well. You may not want to admit to it but you have done this very thing.

Here is how you can get through the rejection you face from buyers in weird situations.  

• Be patient
• Be graceful – we are all broken
• Give the conversation a chance for explanation
• Even if it goes sideways be willing to forgive
• Write it down and use it as a teaching moment

It may hurt to have to walk away from a deal when there is weird rejection in a sales presentation. You may force yourself to find ways you could have changed the outcome. Look to where there could be embarrassment or loss of status. Revenge rejection is real and there are times where you trigger it on purpose or even on accident. 

Scott Sylvan Bell

@Scottsbell

#sales #closer #success #Podcast #Howtosellshow #Sacramento

This episode was recorded in Sacramento California