J.D. Power: This is What Insurance Consumers Want From Agents

Tom Super, Head of P&C Insurance, J.D. Power.

 

After speaking with more than 100,000 insurance consumers, J.D. Power digs into what modern consumers think, and what they really want. 

 

Tom Super, Head of P&C Insurance at J.D. Power, joins us on this episode to explore the fast-changing consumer, and how COVID-19 has affected their feelings and habits regarding insurance. 

 

• Nearly 60% of consumers anticipate driving less after the pandemic. How will this affect your personal lines business?
• How can agents prepare for shifting consumer loyalty due to steadily increasing auto insurance rates coupled with COVID-19’s economic impact? 
• The three types of insurance consumer, and how COVID-19 affects their buying decisions

 

If you run an insurance agency, there’s one voice you need to hear: the consumer. Don’t miss this conversation with one of the industry’s most respected analysts and strategists.