Thank you for joining me for the second installment in the series "Make it Technology-Aided and Human-Powered." This series provides tools to help you position your customer and employee experience for relevance in a COVID-19 and post-COVID-19 world. This installment is titled "Compassion in Action."
In my last post, I distinguished between compassion, empathy, and sympathy. I also shared that from the onset of the pandemic, I've worked with leaders and businesses that have responded to the full-frontal blow of COVID-19. They have done so by showing tenacity, adaptivity, generosity, and most importantly, compassion.
More Episodes
When The Customer Is Wrong – Should The Business Be Right?
2017-03-09
280
2017-03-09
280
All Business is Personal – Consistency with a Twist
2017-02-23
262
2017-02-23
262
It’s Viral, It’s Video Storytelling – Live Visuals Rule
2017-02-17
280
2017-02-17
280
Are You Up for the Human/Tech Challenge?
2017-02-02
246
2017-02-02
246
Is Business a Game? Customer Experience Lessons from Gaming
2017-01-23
230
2017-01-23
230
Customer Experience Excellence – The Science and the Craft
2017-01-06
247
2017-01-06
247
Customer Resolution 2017 – Perfect Experiences
2016-12-29
329
2016-12-29
329
Do’s and Don’ts for a Human and Humane Holiday Experience
2016-12-22
317
2016-12-22
317
It’s Not Easy Enough: Simplifying the Experience
2016-12-16
340
2016-12-16
340
Legacy Schmegacy – What Will You Be Known For?
2016-12-02
254
2016-12-02
254
Thanksgiving & Your Business Year-Round
2016-11-23
237
2016-11-23
237
Not Top Of Mind But Top Of Heart – When Branding Gets REAL
2016-10-27
202
2016-10-27
202
Get this podcast on your
phone, FREE
