Is This Working? Assessment and Evaluation Methods Used to Build and Assess Language Access Services

Many agencies have developed unique and innovative monitoring tools and assessment practices that can be used to improve existing services and guide agencies that provide services to Limited English Proficient (LEP) individuals. This webinar discusses some of these tools and practices and launches a report, Is This Working? Assessment and Evaluation Methods Used to Build and Assess Language Access Services in Social Services Agencies. With Laureen Laglagaron, Policy Analyst, National Center on Immigrant Integration Policy, MPI; Jeanette Moy, Senior Policy Advisor, New York City Mayor's Office of Operations Customer Service Group (CSG); and Kate Pielemeier, Policy Analyst, New York City Mayor's Office of Operations CSG View Powerpoint Related Documents:

• Is This Working? Assessment and Evaluation Methods Used to Build and Assess Language Access Services in Social Services Agencies.