Communication at the heart of your dental practice

Barry Oulton, dentist and communication expert, talks about the importance of communication during these changing times. He explains how to recognise areas of focus for the dental team and practice.

What you’ll hear:

• The importance of good communication
• How to enhance every touchpoint with customers
• Restrictions to communication from PPE
• Where to improve the patient journey outside of an AGP appointment
• Maximise patient confidence through team training on language skills

Who should listen:

• Anyone in practice who communicates with a patient
• Dentists who want to develop good relationships with their patients
• Team members wanting to communicate better with colleagues