Retail Focus 12/20/20 – Retail Onboarding & Training Research; Grocery Survey Finds Customers Pleased

Our interview guest is Dr. Santiago Gallino, Assistant Professor of Operations, Information, and Decisions from the Wharton School at the University of Pennsylvania. He discusses some of his research and work with retailers regarding onboarding and training associates, and how retailers can look at data differently to determine appropriate staffing levels. Our news segment is led by a Retail Feedback Group study that suggests U.S. customers are overwhelmingly happy with their retail grocery experience, and we look ahead towards Rite Aid and Kroger’s list of potential breakthrough foods in 2021.