Retail Focus 1/10/21 – Communicating Post-Sale with Customers; L Brands Holiday Sales

Our interview guest is Tobias Buxhoidt, co-founder and CEO of parcelLab; he discusses the importance of post-sale communication in e-commerce and why retailers should take ownership of the process rather than relying on third-party logistics firms. In news, we look at L Brands’ holiday sales updates and news that Lowe’s is expanding their outlet store concept. Additionally, we glance at news of Ahold Delhaize’s acquisition of FreshDirect.