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The Account Experience Podcast

The Account Experience Podcast

Business

Your Frankenstein CX Tech Stack is Causing Churn!

Your Frankenstein CX Tech Stack is Causing Churn!

2021-03-29
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Today we're talking CX tech stacks! But more importantly, how a bad tech stack leads to unhappy customers and leads to churn.

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More Episodes

How Sure is Changing the Game in Telecom Experience
2021-07-05
How SuperOffice CRM is Continuously Improving Their Experience Program
2021-06-28
3rd Party Cookies And The Increased Need To Focus On Retention
2021-06-21
How UX Impacts Customer Experience with Object Edge
2021-05-12
How Eaton Ensures Excellent Experience From Wholesaler to End User
2021-04-26
How Effortless Office Unlocked Their Customers Voice with NPS
2021-04-19
How Heineken Leveraged CX to Grow When Bars were Shut Down
2021-04-12
NPS vs. CSAT
2021-04-05
Want That Next Promotion? Start Connecting Drivers to Revenue
2021-03-18
Creating Super Promoters For Your Brand
2021-03-11
Tying Revenue to Your B2B Experience Program
2021-03-04
Committing to CX at All Levels of the Organization with H&R Block
2021-02-25
Not Tracking Referrals? You're Leaving Money on the Table!
2021-02-15
How Intuitive Health Used NPS to Grow During a Global Pandemic
2021-02-08
Training to Retaining w/ Tom Studdert of Zoominfo
2021-02-01
Closing The Loop as Fast as Humanly Possible w/ Ondrej Sedlacek @Satismeter
2021-01-25
B2B Benchmarks Series - CX Adoption & Mapping
2020-11-23
B2B Benchmarks Series - Account Sentiment
2020-11-20
Culture Club - How Gaugies Celebrated Diwali Digitally This Year
2020-11-13
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