Episode 026: Uber and Chicago Cabbie
Episode 025: Customer Journey Maps, Justin Zacks, and Amazon 2-Hour Delivery
Episode 024: Be Your Customer’s Hero – The Interview
Episode 023: Creating Community, Mark Schaefer, and Keurig K-Cups
Episode 022: Falling CX Scores, TripIt’s Amy Jackson, and Interactive Van Gogh
Episode 021: PR Customer Experience, Shonali Burke, and The Walking Dead
Episode 020: Social Selling, Tom Martin, and Tinder
Episode 019: Writing for Machines, Andy Crestodina, and Personalized Robots
Special Episode: Next Generation Customer Experience Conference
Episode 18: Brand Personas, Rod Brooks, and Small Moments
Episode 017: Customer Feedback, Mohamed Latib, and Progressive Insurance
Special Episode: SXSW Interactive Predictions
Episode 016: Digital Deniers, Blagica Bottigliero, and Discontinuing Products
Episode 015: Bad Customer Service, Matt Ward, and Maximizing Shareholder Value
Episode 014: Handling Pressure, Jeff Toister, and The Customer as Hero
Episode 012: Millennial Consumers, Anna Bell, and NFL Customer Experience
Episode 013: Cognitive Dissonance, Mike Wittenstein, and Meet Me at Starbucks
Episode 011: Customer Service Greatness, Mafia Hairdresser, and Not Tipping
Episode 010: Customer Experience Titles, Ingrid Lindberg, and Steamboat Springs
Episode 009: Paper Bag Quotations, Rachel Happe, and Abusing Olive Garden
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