Episode 008: Stalking the Customer, Joni Williams, and Office Space
Episode 007: Communicating Internally, Stan Phelps, and The Audience Experience
Episode 006: Mobile Customer Experience, Tabitha Dunn, and Sephora’s Mobile Integration
Episode 005: Wearables, Gini Dietrich, and CEO Non-Believers
Episode 004: The Failure of Borders, Bill Cusick, and Healthcare Customer Service
Episode 003: Crazy Customers, Mari Luangrath, and Southwest Airlines
Episode 002: Graeme Newell & When Good Customer Service is Bad Experience
Episode 001: Apple Store Lady, Jackie Huba, and Heathrow Airport
Episode 000: Should We Start a Podcast?
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