BONUS - Dave's Audiobook Selection for December - Hug Your Haters - How to Embrace Complaints and Keep Your Customers by Jay Baer
Do you have a hater? You write your book, post your podcast, jump on social media or YouTube - share a piece of yourself with the world only to be swarmed by hate and negative comments like bugs at dusk!
On the How To Podcast Series, a show where I teach and support people on their journey in starting their very own podcast (you should start a podcast as an author, you really should!) I shared an episode that has garnered over 50,000 listens - yes, I am shocked just as much as you are - in this epiosde I share how to deal with a hater! This episode has really struck a nerve, but in a good way! If you would like to hear the episode simply click here!
https://pod.link/1610039000/episode/094643199aa9c1d4de5fb8a3e446e07a
I love this book by Jay Baer, one of my favourite authors in this space, so I thought that I would share it with you!
Hug Your Haters - How to Embrace Complaints and Keep Your Customers
Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels, many of them public. This requires a completely new system for instantly finding, evaluating, and addressing these complaints.
Jay Baer and Edison Research conducted a landmark study of more than 2,000 consumers and found that not all complainers ("haters") are created equal. In fact, there are two vastly different categories of haters: Offstage Haters and Onstage Haters. The book includes The Hatrix, a detailed examination of the differences between these Offstage and Onstage haters. The book reveals:
Supported by dozens of interviews with large and small companies, social networks and review websites, psychiatrists, and legal experts, Hug Your Haters gives listeners a step-by-step process to magnify the impact of happy customer interactions and to minimize the impact of haters and complainers. Customers expect more from businesses than ever before, and the importance of real-time customer service has never been greater. Hug Your Haters explains this new reality and shows listeners how to embrace complaints and turn bad news into good.
https://www.amazon.com/Hug-Your-Haters-Jay-Baer-audiobook/dp/B01BVWUO4W/ref=sr_1_1?crid=GZVWZ287LPCJ&keywords=jay+baer+hug+your+haters&qid=1701971430&sprefix=jay+baer+hug+your+haters%2Caps%2C346&sr=8-1
https://www.jaybaer.com/
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E227 - Mark Craven - Author of Dads, Kiss Your Sons - Kindle and Demonstrate Your Love to Your Family
E226 - Julie Riga - Stay on Course The Life and Legacy of Ennio Riga, Chef to the Stars
E225 - Wendy Jo Cerna - Stories Have Always Captivated My Heart
E224 - Valencia Joy - Author of I Met a Guy, and Other Things You Can Only Discuss with Your Sister Girlfriends
Welcome to August 2023 - A quick update and how you can help the show!
E223 - How Authors Can Leverage and Repurpose Their Interviews for Maximum Impact Long After the Podcast Interview
E222 - Vanessa Cardenas - Overcoming Betrayal and Healing with a Trusted Advisor
E221 - Debbie Gail Zane - Rebuilding After the Loss of Her Son, Finding Joy Through The Tears
E220 - Danielle Fliller - Voice Acting and Audio Books, Bring Stories to Life in an Audio Space
E219 - Jo-Ann Oosterman - The Story of Tom - The Homeless Man of Many Pockets and His Art
E218 - James Francis - Writing Your Story While Running The Race, Men's Mental Health and Battling Being Alone
E217 - Nick Stitle and his first book in a four-part series called Stormless
E216 - Dominique Krystal Dawn - From Law Enforcement to Authorship with Stormey Knights
E215 - Alex Holland - Carving Out Time to Write a Colourful Six Novel Series
E224 - Valencia Joy - Author of I Met a Guy, and Other Things You Can Only Discuss with Your Sister Girlfriends
E214 - Co-Author Dr. Jo Anne White - Mission Hope - Thriving Through Seasons of the Soul
E213 - Co-Author Brad Burchnell - Mission Hope - Thriving Through Seasons of the Soul
E212 - Co-Author Mike Sutton - Mission Hope - Thriving Through Seasons of the Soul
E211 - Co-Author Todd George-Stone - Mission Hope - Thriving Through Seasons of the Soul
E210 - Co-Author Johanna Baker - Mission Hope - Thriving Through Seasons of the Soul
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