BONUS - Dave's Audiobook Selection for December - Hug Your Haters - How to Embrace Complaints and Keep Your Customers by Jay Baer
Do you have a hater? You write your book, post your podcast, jump on social media or YouTube - share a piece of yourself with the world only to be swarmed by hate and negative comments like bugs at dusk!
On the How To Podcast Series, a show where I teach and support people on their journey in starting their very own podcast (you should start a podcast as an author, you really should!) I shared an episode that has garnered over 50,000 listens - yes, I am shocked just as much as you are - in this epiosde I share how to deal with a hater! This episode has really struck a nerve, but in a good way! If you would like to hear the episode simply click here!
https://pod.link/1610039000/episode/094643199aa9c1d4de5fb8a3e446e07a
I love this book by Jay Baer, one of my favourite authors in this space, so I thought that I would share it with you!
Hug Your Haters - How to Embrace Complaints and Keep Your Customers
Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels, many of them public. This requires a completely new system for instantly finding, evaluating, and addressing these complaints.
Jay Baer and Edison Research conducted a landmark study of more than 2,000 consumers and found that not all complainers ("haters") are created equal. In fact, there are two vastly different categories of haters: Offstage Haters and Onstage Haters. The book includes The Hatrix, a detailed examination of the differences between these Offstage and Onstage haters. The book reveals:
Supported by dozens of interviews with large and small companies, social networks and review websites, psychiatrists, and legal experts, Hug Your Haters gives listeners a step-by-step process to magnify the impact of happy customer interactions and to minimize the impact of haters and complainers. Customers expect more from businesses than ever before, and the importance of real-time customer service has never been greater. Hug Your Haters explains this new reality and shows listeners how to embrace complaints and turn bad news into good.
https://www.amazon.com/Hug-Your-Haters-Jay-Baer-audiobook/dp/B01BVWUO4W/ref=sr_1_1?crid=GZVWZ287LPCJ&keywords=jay+baer+hug+your+haters&qid=1701971430&sprefix=jay+baer+hug+your+haters%2Caps%2C346&sr=8-1
https://www.jaybaer.com/
___
http://livingthenextchapter.com/
Support the Show.
___
https://livingthenextchapter.com/
podcast produced by: https://truemediasolutions.ca/
E261 - Eric Guttmann - The ABC's of Writing Your Book, Fat Loss After 40, and Building Coaching into Your Author Journey
E260 - Aly Bird - Grief Allyship - the act of supporting and advocating for those who are grieving by providing unconditional love, empowerment, and deep reverence for their experience
E259 - Steve Lubetkin - The Business of Podcasting - A Book For All Podcasters
JF Hughes - Author of the Tragic Romance Novel - The Gardens of Byzantium Episode
E258 - Sabrina Hammonds - How an Agency Can Help You Get On More Podcasts, Learn How to be a better guest
E257 - Angela R Hughes - When A Story Won't Leave You Alone - Fantasy and History Collide in this new Trilogy
E256 - Megan Nolan - The Warrior's Journey, Ancient Wisdom for the Modern Entrepreneur
E255 - Wayne McDaniel - A Children's Trilogy Written in the Car - Working with an Illustrator and A Great Publisher
E254 - Laurence Braun-Woodbury - Author of Glamorous Failures - a funny, tightly plotted page-turner of a novel
E253 - Danyelle Cedar - Dear Thomas - A Memoir That Addresses Addiction and Relationships
E252 - AJ Forget - The Buslife Kitchen - Cuisine for the Modern Nomad
E251 - Christa Joy - Powerful Whispers - A 7-Week Journey Discovering Who You are To God
BONUS - Audible Book Suggestion - Beyond Powerful Radio by Valerie Geller
E250 - Izabella Whitney - Ten Year Old Author Launches Her First Book and Shares Her Message With The World
E249 - Meliza Farndell - Getting Untangled - are you still keep tripping over your bad habits and self-destructive behaviours
E248 - Lois A Ivory - UnEqually Yoked My Testimony my Healing - How Others Influence Your Life
E247 - Debbie R Weiss - Caregiver right out of high school, Serving Others and Neglecting Herself
E246 - Jared Brenchley - The Use of A.I. in Writing his book on Finding Off-Market Properties
E245 - Nathan Wall - Kindle Vella Stories - The Adventures of Rascal Boy and Marionette
E244 - Sharon Rand - From Drug Addiction to Pastor's Wife and Being Caught in the Middle
Create your
podcast in
minutes
It is Free
Voice of Mushfik
Lit Society: Books and Drama
Ex Libris
The Adventures of Sherlock Holmes
The Art of War
Fresh Air
Myths and Legends