Businesses that Care Podcast (formerly Mere Mortals Unite)
Business:Management
Laurie Guest is an award-winning customer service expert, Certified Speaking Professional and a good friend. This overarching conversation looks at customer service from common sense to generational differences. Laurie believes that success comes from a deep understanding that everyone comes from a different background. The more we understand the personalities of who we work with and respect those differences, customer service is enhanced.
Laurie shares with us the 5 key attributes that create what common sense means to each of us:
The environment you were raised What era you were born into The environment where you used to work Personality type Who you work next to today.
For more information about Laurie:
Laurie Guest's Website
Laurie Guest on Facebook
Laurie on Twitter
Laurie on Instagram
Laurie’s previous episode
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153 Don't Overcommit. No Is a Complete Sentence with Sharon Weinstein
152 Creating an On-Purpose Business with Kevin McCarthy
151 Love Your Life….No Matter What!© With Pennie Hunt
150 Build a Business Like a Living Organism with Sheryl O’Loughlin
149 Understanding Why A Different Perspective is OK with Cara Silletto
148 The Benefits of Ingaging Leadership with Evan Hackel
147.2 How to Build Relationships Within Your Workforce with Steve Browne
147 The Confidence Project with Tracy Bagli Hooper
146 Aspirational Leadership with Molly Maid President, Meg Roberts
145 Great Vision Without Sight with Michael Gravitt
144 Culture Trumps Everything with Gustavo Grodnitzky
143 From Female Football Team to Coaching Success with Jan Spence
142 Focus on Serving with Larry Sutton from RNR Tire Express
141 Learning Made Easier with Brainiac Dave Farrow
140 Increase Engagement – Increase Success with Mike Clark from Gallup
139 The Rewards of Taking a Risk with Andy Molinsky
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