Businesses that Care Podcast (formerly Mere Mortals Unite)
Business:Management
Laurie Guest is an award-winning customer service expert, Certified Speaking Professional and a good friend. This overarching conversation looks at customer service from common sense to generational differences. Laurie believes that success comes from a deep understanding that everyone comes from a different background. The more we understand the personalities of who we work with and respect those differences, customer service is enhanced.
Laurie shares with us the 5 key attributes that create what common sense means to each of us:
The environment you were raised What era you were born into The environment where you used to work Personality type Who you work next to today.
For more information about Laurie:
Laurie Guest's Website
Laurie Guest on Facebook
Laurie on Twitter
Laurie on Instagram
Laurie’s previous episode
10 Cent Decision - Free Chapter
2 free months on Bonusly
iTunes - Subscribe, Rate and Review
Find us on iTunes, Google Play, Spotify and anywhere you listen to podcasts
Creating a Customer Service Culture – Southeastern Pennsylvania Transit Authority
Love with Full Intelligence - Nic Marks
Creating Fun as Business Culture – WithumSmith + Brown
Fire Up Your Brain - Julie “Brain Lady” Anderson
Talent Grooming
Slow to Anger, Quick to Forgive - Thom Singer
Developing Compassion & Empathy
Increasing Engagement in the Workplace
Be More, Do More, Have More - The Power of Significance - Tom Ziglar
Building Connection in the Workplace - Bristlecone Holdings
The Power of Resilience - Lauren Schieffer
How to Create an “Unleavable” Culture
Build Your Own Door and Stand Apart from the Rest
Listen Generously for Cultural Change
Build a Team that Loves to Work for YOU!
Customer Service: Switching the Mindset from Blame to Accountability
Best of 2016 - Meridith Powell
Best of 2016 - Joe Calloway
Best of 2016 - Maia Aziz
Best of 2016 - Lee Cockerell
Create your
podcast in
minutes
It is Free
Crack the Customer Code
Mind Your Business With Yitzchok Saftlas
Amazing Business Radio
Book Marketing Mentors
The Female Insight Zone