While payment facilitation has opened up a new segment of service providers within the payments industry, embedded finance is opening up the world of payments to every company.
The allure of embedded finance is rooted in the deepening of the customer relationship through offering meaningful financial products. This deeper relationship comes in the form of increased customer loyalty - or “stickiness” - and new revenue streams accretive to the company’s core business.
This is all well and good, but payments and financial products are regulated, complex, and often require support at the critical moment of the transaction or afterward. How is customer support evolving to meet the needs of companies and customers in the world of embedded finance? How should providers be thinking about customer support?
In this episode, Yvette sits down with Ashley Isenberg, VP of Revenue and Strategic Partnerships at Finix and Glenbrook’s Drew Edmond to explore the ongoing evolution of customer support in the payments industry.
Episode 67 - The Conversational User Interface - Glenbrook’s Russ Jones
Episode 66 - Real Time Payments Comes to the US - Steve Ledford of TCH
Episode 65 - Gates Foundation and Mojaloop - Kosta Peric
Episode 64 - B2B Payments Innovation - Modulr
Episode 63 - Payments Come to the Browser - W3C's Ian Jacobs
Episode 62 - Glenbrook on B2B and Faster Payments @ Money/2020
Episode 61 - Payments Systems in the US - Third Edition - Glenbrook’s Russ Jones
Episode 60 - Where and Why Interchange Optimization Works - CardConnect
Episode 59 - B2B Payments are Hot - Glenbrook's Erin McCune
Episode 58 - Consumers and Faster Payments - Consumers Union
Episode 57 - The Bumpy Road toward Merchant EMV Adoption - Heartland
Episode 56 - Consumer Healthcare Payments - BillingTree
Episode 55 - 3D Secure and the IoT - CardinalCommerce
Episode 54 - Securing IoT Payments - Gemalto
Episode 53 - India's Payments Innovation Scene - Glenbrook's Allen Weinberg
Episode 52 - Innovation for the Underserved - FinLab
Unravelling the Payments Data Hairball
Episode 50 - Internet identity, privacy, and a blockchain - SecureKey
How to Get, and Stay, Smart in Payments
Episode 48 - APIs, ACH, and Faster Money - Dwolla
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