While payment facilitation has opened up a new segment of service providers within the payments industry, embedded finance is opening up the world of payments to every company.
The allure of embedded finance is rooted in the deepening of the customer relationship through offering meaningful financial products. This deeper relationship comes in the form of increased customer loyalty - or “stickiness” - and new revenue streams accretive to the company’s core business.
This is all well and good, but payments and financial products are regulated, complex, and often require support at the critical moment of the transaction or afterward. How is customer support evolving to meet the needs of companies and customers in the world of embedded finance? How should providers be thinking about customer support?
In this episode, Yvette sits down with Ashley Isenberg, VP of Revenue and Strategic Partnerships at Finix and Glenbrook’s Drew Edmond to explore the ongoing evolution of customer support in the payments industry.
Episode 82 - Restaurant Payments Deep Dive - Tim McKenna, Heartland Payment Systems
Episode 81 - Real Time Payment Network Update - Steve Ledford, TCH
Episode 80 - Talking Tokenization - Glenbrook's Russ Jones
Episode 79 - The Last Mile: Domestic Connectivity in Ecommerce - Steve Villegas, PPRO
Episode 78 - Identity Verification in Fraud Prevention - Ajay Andrews, Whitepages
Voice Enabling the Digital Credit Union
Episode 76 - Payments Canada - Justin Ferrabee, COO
Episode 75 (Part 2) - Payments, Petro, and the Connected Car - Scott MacKay, First Data
Episode 75 (Part 1) - Fraud and the Merchant - Ajay Guru, First Data
Episode 74 - Payment Authentication and Identity in Context - Steve Wilson, Lockstep Technologies
Episode 73 - Fintech South, Boot Camp, and Biometric Authentication - Andrew Gowasack, TrustStamp
Episode 72 - Alipay's North American Acceptance Plan - Souheil Badran
Episode 71 - The Tech Bringing B2B Fintech to the Mid-tier Bank - Lisa Shields, FI Span
Episode 70 - Real-time Cross-border Payments - Laurence Cooke of nanopay
Episode 69 - PCI Standard Technical and Geographic Evolution - Troy Leach
Episode 68 - Digital Identity, a Mobile App, and a Blockchain - SecureKey
Episode 67 - The Conversational User Interface - Glenbrook’s Russ Jones
Episode 66 - Real Time Payments Comes to the US - Steve Ledford of TCH
Episode 65 - Gates Foundation and Mojaloop - Kosta Peric
Episode 64 - B2B Payments Innovation - Modulr
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