Our Chief Product Officer Paul Adams talks about how AI has raised the bar for what great customer service looks like and what it takes to rise to the occasion. He explains our vision for AI-first Customer Service, and how we’re making that vision a reality.
You can watch this episode on YouTube: https://youtu.be/X3iNjM89fRA?si=fDtP8tl-FY4PHxxm
Follow the people:
https://www.linkedin.com/in/eoghanmccabe/
https://www.linkedin.com/in/pauladams/
Say hi 👋
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Follow our podcast:
🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
💻 RSS Feed https://art19.com/shows/inside-intercom
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
🏠 www.intercom.com
#customersupport #customerservice #intercom
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Flow’s Daniel Scrivner on the brave new world of asynchronous productivity tools
Scale: Checking in on Shopify Plus' 11,000 checkouts per minute
G2's Kevin Indig on searching for meaning and the meaning of search
Scale: How Zapier supports 3 million users by investing in customer outcomes
We run on inclusion: Sharing stories and lived experiences
Speaking out: Inside Intercom on allyship
Understanding the Conversational Support Funnel framework
Kathryn Finney on intersectionality and using your privilege for good
Inside Intercom X Black Tech Unplugged
8′46″
Jonathan Anguelov on Aircall’s $65 million Series C success and the future of the phone call
Ryan Steinberg on fostering empathetic automation
H.O.M.E: Entertainment - when all the world's a stage
Intercom on Product: Understanding your customer is key to good product judgment
H.O.M.E: Market - when this little piggy stayed home
H.O.M.E: Off the clock - love, laughter, and life through a lens
H.O.M.E: Health and wellness in the great indoors
Revisiting Wootric’s Deepa Subramanian thoughts on measuring the voice of the customer
Navigating the surge: A customer support roundtable
The SaaS response - how our peers are responding to COVID-19
Create your
podcast in
minutes
It is Free