Our Chief Product Officer Paul Adams talks about how AI has raised the bar for what great customer service looks like and what it takes to rise to the occasion. He explains our vision for AI-first Customer Service, and how we’re making that vision a reality.
You can watch this episode on YouTube: https://youtu.be/X3iNjM89fRA?si=fDtP8tl-FY4PHxxm
Follow the people:
https://www.linkedin.com/in/eoghanmccabe/
https://www.linkedin.com/in/pauladams/
Say hi 👋
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Follow our podcast:
🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
💻 RSS Feed https://art19.com/shows/inside-intercom
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
🏠 www.intercom.com
#customersupport #customerservice #intercom
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Rewind: Val Geisler on how to supercharge your email onboarding
BrowserStack’s Mark Rudden on hypergrowth in a global pandemic
Rewind: How Yelp drove down churn by building up customer success
IBM's Arin Bhowmick on designing ethical AI
Rewind: Matt Rogers on scaling your SaaS business
Rewind: Coda’s Shishir Mehrotra on rethinking docs from scratch
Celebrating Pride: Being out while the world is in
How Intercom is preparing for a return to the office
Rewind: Guru's Rick Nucci on using automation to scale your customer experience
Intercom on Product: Accelerating your strategy after COVID-19
Rewind: Lean UX author Jeff Gothelf on why design must have a seat at the table
Conversations with friends: 6 highlights from behind the mic
Gong’s Linda Lin on customer success strategies for moving upmarket
Rewind: Close.com’s Steli Efti on balancing competition and collaboration in sales
360Learning’s Joei Chan on embracing innovation as a content marketer
Calm’s Will Larson on how to build a technical leadership career
MadKudu’s Francis Brero on how AI can boost conversational support
Cliniko founder Joel Friedlaender on bringing digital transformation to healthcare
Wikimedia Foundation COO Janeen Uzzell on future-proofing history
CX pioneer Jeanne Bliss on building customer-centric businesses
Create your
podcast in
minutes
It is Free