Our Chief Product Officer Paul Adams talks about how AI has raised the bar for what great customer service looks like and what it takes to rise to the occasion. He explains our vision for AI-first Customer Service, and how we’re making that vision a reality.
You can watch this episode on YouTube: https://youtu.be/X3iNjM89fRA?si=fDtP8tl-FY4PHxxm
Follow the people:
https://www.linkedin.com/in/eoghanmccabe/
https://www.linkedin.com/in/pauladams/
Say hi 👋
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Follow our podcast:
🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
💻 RSS Feed https://art19.com/shows/inside-intercom
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
🏠 www.intercom.com
#customersupport #customerservice #intercom
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
CX leader Camille E. Acey on the evolving dynamics in customer service
Synthesia CEO Victor Riparbelli on how generative AI is transforming video
Inside Intercom 2023 in Review
Rewind: CX author Dan Gingiss on turning customers into your own salesforce
Make every call count: The evolution of phone support
Angel investor Christoph Janz on finding the right opportunities in AI
Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates
How AI is creating support roles, not taking them
The story behind the chirp: Intercom’s notification sound
Rewind: Intercom on Product – The intersection of company and product strategy
Training the next generation of support leaders with Peak Support’s Hannah Steiman
Rewind: IBM’s Arin Bhowmick on designing ethical AI
Rewind: Nick Mehta on delivering value at scale
HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy
Leonard Berry and the eternal pursuit of service excellence
Intercom on Product: Product strategy in the age of AI
Shopify UX Director Elizabeth McGuane on why design should start with words
The emergence of superintelligent AI
Learn how AI can unlock productivity, according to AI founder Andrew Louder
Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi
Create your
podcast in
minutes
It is Free