Business Infrastructure - Curing Back Office Blues
Business:Entrepreneurship
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First up is the episode featuring Maria Jones. This episode originally aired in April 2020 and because of its organic viewing success on YouTube, we knew we had to include it in this Top 12 lineup.
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Maria is the Founder & CEO of Nerdy Industry, LLC which provides operations advisory services to budding entrepreneurs. She describes Chief Operating Officers (COOs) as the “innovators of execution.” Their role as second-in-command to CEOs is vital to business continuity and delivering on sales promises. Yet, many leaders don’t understand what they do and overlook operations as the core of any business.
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In this episode, Maria defines what a COO is, debunks common myths about them, as well as operations, and uses analogies and examples to assert their undeniable value. She also shares key metrics every business should measure to assess performance.
📝 Resources & Show Notes: https://www.eqbsystems.com/podcast/196-the-top-12-what-is-a-coo-maria-jones-explains
❓ Got questions? Send them to Alicia on Twitter or LinkedIn.
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096: Using Customer Intelligence to Improve Operations with Adam Hayes
095: Finding the Right Model to Improve Operations with Elzie Flenard
094: Retooling Operations for Customer Success with David Ellin
093: Supporting People in Charge of Operations with Marvell Allen
092: Preparing for the Unexpected in Daily Operations with Joseph Powell
091: Debunking COO Myths with Maria Jones
090: Rebounding After Disaster Strikes with Alicia Butler Pierre
089: Understanding the Value of COOs with Bill Shepard
088: Partnering for Profit with Keith L. Scott
087: Growing Past Bootstrapping with Chitra Lele
086: Selecting Business Partners with Jason Duncan
085: Scaling Back Before Scaling Up with Dr. Terica Pearson
084: Niching to Scale with Meredith Moore
083: Downsizing & Rebuilding a Team with Mike Moll
082: Scaling with SEO with Don Sevcik
081: Outsourcing Core Competencies with Phoebe Cornog
080: Pivoting into a New Niche with Marco Champion
079: Dissolving Toxic Partnerships with Dr. Lewena Bayer
078: Scaling Through Tragedy with Karla Nelson
077: Process Mapping with Alicia Butler Pierre
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