Business Infrastructure - Curing Back Office Blues
Business:Entrepreneurship
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First up is the episode featuring Maria Jones. This episode originally aired in April 2020 and because of its organic viewing success on YouTube, we knew we had to include it in this Top 12 lineup.
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Maria is the Founder & CEO of Nerdy Industry, LLC which provides operations advisory services to budding entrepreneurs. She describes Chief Operating Officers (COOs) as the “innovators of execution.” Their role as second-in-command to CEOs is vital to business continuity and delivering on sales promises. Yet, many leaders don’t understand what they do and overlook operations as the core of any business.
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In this episode, Maria defines what a COO is, debunks common myths about them, as well as operations, and uses analogies and examples to assert their undeniable value. She also shares key metrics every business should measure to assess performance.
📝 Resources & Show Notes: https://www.eqbsystems.com/podcast/196-the-top-12-what-is-a-coo-maria-jones-explains
❓ Got questions? Send them to Alicia on Twitter or LinkedIn.
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078: Scaling Through Tragedy with Karla Nelson
077: Process Mapping with Alicia Butler Pierre
076: Thalia Toha's Goal Setting Process
075: Jenny Jones' Building Business Credit Process
074: Love Hudson-Maggio's Data Management Process
073: Wes Graham's Primer on Process Improvement
072: Gifford Pace's Inventory Management Process
071: Damon Burton's Scaling with Quality Control Process
070: Mariela Dabbah's Building an Alliance Process
069: Calvin Williams' Service Delivery Process
068: Anne Sugar's Hiring to Scale Process
067: Trace Blackmore's Documenting SOPs Process
066: Diana Wu David's Pricing Process
065: Jason Smith's Sales Synergistics Process
REPLAY: The Lean Methodology - What It Is and How to Apply It to Your Small Business
064: The One Thing You Need to Know About Process Improvement - Alicia Butler Pierre
063: The One Thing You Need to Know About Delivering Difficult News - Liz Kislik
062: The One Thing You Need to Know About Estate Planning - Deshonda Charles
061: The One Thing You Need to Know About Exit Planning - David Shavzin
060: The One Thing You Need to Know About Mental Health & Entrepreneurship - Silke Glaab
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