In this episode, Dr. Michelli explores the essential elements of customer loyalty, drawing lessons from industry leaders Apple, Intel, and Alphabet (Google). He examines the strategies these tech behemoths employ to cultivate and maintain strong customer relationships.
This installment highlights the importance of leveraging social media to build a dedicated community of customers, prioritizing exceptional customer service, ensuring financial stability, managing reviews, and elevating your Net Promoter Scores (NPS).
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting to speak with Joseph are encouraged to reach out to him directly.
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Howard Schultz: A Leader, A Teacher, and An Inspiration
Practicing Otherness in a Selfish World
A Loyalty Program Doesn’t Loyalty Make – Repeat Business Is NOT The Grand Prize
5 Things You Absolutely Must Do To be Customer-Centric
You Want to Deliver an Experience that Attracts and Delights Your Customers - So Don‘t Do This!
Redesigning Process Improvement in the Age of AI & the Customer
Social Media Influencers and Your Customer Experience
Starbucks Store Closings for Training: Déjà vu and You
Starbucks, Challenges and Opportunities in Philadelphia
Waiting for Your Email: For the Good of Humanity, Please Reply
Hello Facebook & Apple – It’s about transparency and safety when it comes to value proposition and customer-centricity.
My crystal ball says winning experiences will deliver
Goodbye Toys “R” Us and Hello Your Sustainability
Starbucks: Greatness Personified/Excellence Diversified – What About You?
Strategic Positioning | Is Your Customer Experience Agile Enough?
Everyone Has a Platform: Are You Training For that Reality?
Customer Centricity is MORE than Customer Experience
The Robots are Here and There is Fear
Customer Experience Lessons from Television Advertising’s Biggest Day In America
Go Human, Go Methodical but Above All Else GO for VALUE
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