In this episode, Dr. Michelli explores the essential elements of customer loyalty, drawing lessons from industry leaders Apple, Intel, and Alphabet (Google). He examines the strategies these tech behemoths employ to cultivate and maintain strong customer relationships.
This installment highlights the importance of leveraging social media to build a dedicated community of customers, prioritizing exceptional customer service, ensuring financial stability, managing reviews, and elevating your Net Promoter Scores (NPS).
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting to speak with Joseph are encouraged to reach out to him directly.
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Connecting With The Need To Connect: Watching People Eat Online
Not Top Of Mind But Top Of Heart – When Branding Gets REAL
The Kindness GAP: Differentiation by Practicing Civility in Uncivil Times
Will it Fly? How to Leverage Quantitative and Qualitative Customer Listening
Stepping To The Curb – Go Faster…Make It Easier
We Are All In The Perception Business!
Make a Mouse: The Power of a Culture of Customer Experience Excellence
Do You Want Engaged Employees? Ignite Mastery
Grateful Business – Human Experience Creation At Its Best
Send in the Drones: Elevating Service in A Technology-Driven World
Technology: A Blessing & A Curse to Customer Experience Delivery
Which Should Come First? The Employee or the Customer?
Customers Aren’t Always Right: Courageous Leaders Need to Be
Beating the Giant: It’s as Simple as Artisanship
Make the Experience Faster and More Personal
Pokémon Go: How to Launch Experiences that Maximize Technology and Social Interaction
Show Me the Money: The Why of Customer Experience Excellence
Brand Independence Day: Staying in the Black from One of the Men in Black
Personal Brand Vetting – THEY are Listening
Don’t Invent – Innovate: The Art of Resolving Human Need
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