In this episode, Dr. Michelli explores the essential elements of customer loyalty, drawing lessons from industry leaders Apple, Intel, and Alphabet (Google). He examines the strategies these tech behemoths employ to cultivate and maintain strong customer relationships.
This installment highlights the importance of leveraging social media to build a dedicated community of customers, prioritizing exceptional customer service, ensuring financial stability, managing reviews, and elevating your Net Promoter Scores (NPS).
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting to speak with Joseph are encouraged to reach out to him directly.
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The SDI’s of Millennials
Memorable WOW Experience Held Together by Coffee Stir Sticks
Keys to Customer Experience Excellence
Awaken the Force: Six Powerful Commitments for 2016
The Cost of Serving Well
Are your property values up? Thank Starbucks
Would you have your wedding at Starbucks? Becoming a Beloved Brand
Human and Automated: Customer Experience Management at Its Best
Holiday Relationships – Focusing on More than the Sale
Wireless Charging at a Starbucks Near You! Partnering in the Removal of Pain/Drain Points
It’s Not Just Moments-Of-Truth: It’s the End-To-End Experience
Segment Your Service Experiences!
Experience Delivery = Quality Products + Service Excellence + Empathy
Becoming Known For Service Excellence – Aligning Who You Are With Who You Say You Are
Blessed are the Peacemakers. They will Experience Business Success!
Exploiting Breast Cancer Awareness Month – Think Authenticity When Doing Cause Marketing
More Freedom Considered for Virgins: Empower Through Trust
To Tattoo or Not to Tattoo? - Starbucks, Ink, & Customer Experience
A Lesson Your Business Could Learn from the Ray Rice Video
Pregnancy to Birth in 6 seconds – Customer Experience and the Short Attention Span
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