In this episode, Dr. Michelli explores the essential elements of customer loyalty, drawing lessons from industry leaders Apple, Intel, and Alphabet (Google). He examines the strategies these tech behemoths employ to cultivate and maintain strong customer relationships.
This installment highlights the importance of leveraging social media to build a dedicated community of customers, prioritizing exceptional customer service, ensuring financial stability, managing reviews, and elevating your Net Promoter Scores (NPS).
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting to speak with Joseph are encouraged to reach out to him directly.
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True or False? Measuring Performance Leads to Better Service
Beloved Brands Think Differently
How to turn problems into customer loyalty
How to Float a Complaint
Who Are Your Customers?
The Conundrum of Consistency: When More Becomes…More of the Same
How to Grow Your Customer Connection Through Technology
How to Create Sustainable Customer Excellence: The Power of an Acknowledging Leader
The Big Question – What‘s Next For Our Business?
Getting Personal: It‘s NOT Just for Valentine‘s Day
How to Get a Solid Return on Workplace Fun
PHENOMENAL Marketing Systems by Howard Partridge
If You Don’t Have Passion for Your Product, Why Should Your Customer?
A Case Study for 2014 -Learning from Legendary Leaders
Making it Right: Turning Breakdown Experiences into Forever Customers
How to Speed-Train Seasonal Employees
They Want to Talk – Do You Want to Listen? How to Learn from Customers
Five Points for Perfecting Customer Interactions
How to Create Seasonally Relevant Customer Experiences
Why having a heart for Military Veterans matters!
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