In this episode, Dr. Joseph Michelli focuses on the critical role of personalization in customer engagement and loyalty.
Drawing from Marissa Mayer’s perspective on the future of personalization, the episode explores how tailored experiences significantly contribute to customer trust, referrals, and business growth. Dr. Michelli outlines six actionable tips for enhancing personalized customer experiences. These include:
Through this episode, listeners gain an understanding of the importance of personalization in today's business landscape. Dr. Michelli emphasizes how technology, while impersonal, can be harnessed to enable personalized interactions that resonate deeply with customers.
The episode is a guide for business leaders seeking to leverage personalization effectively to foster stronger customer connections and drive growth.
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting guidance on leading customer loyalty can reach out to him directly.
If you find value in this podcast, please like, rate, comment, share or subscribe to it!
For the Love of Mike (and all the others you serve) – Close the Loop!
Rolling through the Highs and Lows | Where will your Customers Land?
5 Things Not To Do in Your Journey to Customer Experience Excellence
Your Customer Journey Map is Probably Not Enough
No Collusion, No Obstruction, No Hoax – Just Vital Info on How to Write a Compelling Story Hook
Sharing your brand stories differently
Do not Forget to Sprinkle Emotion on Top of Branded Storytelling
Say Yes to a Dress | Developing Characters in Branded Storytelling
It Takes a Brand to Deliver a Branded Customer Experience – What are they saying about you?
Customer Experience Wisdom from a 96-year-old Business Legend
5 Million Reasons to Deliver Effective Visual Storytelling Across the Branded Customer Experience
Old Things That Endure: Testing and Learning for Customer Experience Excellence
How to drive your brand voice through your customer experience
A Blast from the Past: The 3 Ps of Customer Experience Excellence
How Did You Do That? | Making Magic for Customers in 2019
Quickly Before the Year Ends – Deliver Convenience
When Customers Aren’t Jolly
7.8 Billion on Cyber Monday of Cyber Week – Is Brick and Mortar Retail Dead?
Two Magic Words - Human Experience Requires Gratitude
Catching People Doing What’s Right Along the Customer Experience Journey
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
Pharmacy Podcast Network
Aktörspodden
The Power of Storytelling
The Ramsey Show
Planet Money