In this episode, Dr. Joseph Michelli focuses on the critical role of personalization in customer engagement and loyalty.
Drawing from Marissa Mayer’s perspective on the future of personalization, the episode explores how tailored experiences significantly contribute to customer trust, referrals, and business growth. Dr. Michelli outlines six actionable tips for enhancing personalized customer experiences. These include:
Through this episode, listeners gain an understanding of the importance of personalization in today's business landscape. Dr. Michelli emphasizes how technology, while impersonal, can be harnessed to enable personalized interactions that resonate deeply with customers.
The episode is a guide for business leaders seeking to leverage personalization effectively to foster stronger customer connections and drive growth.
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting guidance on leading customer loyalty can reach out to him directly.
If you find value in this podcast, please like, rate, comment, share or subscribe to it!
Connecting With The Need To Connect: Watching People Eat Online
Not Top Of Mind But Top Of Heart – When Branding Gets REAL
The Kindness GAP: Differentiation by Practicing Civility in Uncivil Times
Will it Fly? How to Leverage Quantitative and Qualitative Customer Listening
Stepping To The Curb – Go Faster…Make It Easier
We Are All In The Perception Business!
Make a Mouse: The Power of a Culture of Customer Experience Excellence
Do You Want Engaged Employees? Ignite Mastery
Grateful Business – Human Experience Creation At Its Best
Send in the Drones: Elevating Service in A Technology-Driven World
Technology: A Blessing & A Curse to Customer Experience Delivery
Which Should Come First? The Employee or the Customer?
Customers Aren’t Always Right: Courageous Leaders Need to Be
Beating the Giant: It’s as Simple as Artisanship
Make the Experience Faster and More Personal
Pokémon Go: How to Launch Experiences that Maximize Technology and Social Interaction
Show Me the Money: The Why of Customer Experience Excellence
Brand Independence Day: Staying in the Black from One of the Men in Black
Personal Brand Vetting – THEY are Listening
Don’t Invent – Innovate: The Art of Resolving Human Need
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
NABOR® TALKS
U.S Property Podcast
Aligned Money Show
The Ramsey Show
Planet Money