When the opportunity arose for Courtney Thornton to become in-house legal counsel for the board governing Louis Armstrong New Orleans International Airport, she didn’t even realize it had lawyers outside the city attorney’s office. That role exposed her to many opportunities in the industry. As Thornton began transitioning into a more customer-centered role, she’s had a front row seat as the industry became more technologically sound and savvy in meeting passenger needs for dining, check-in and convenience. Thornton focuses on opportunities that push forward those experiences for customers, that increase diversity throughout the airport industry and that provide wins for all involved parties.
Ep. 28 - Zenola Campbell, Dallas/Fort Worth International Airport
Ep. 27 - Michael Svagdis, SSP America
Ep. 26 - Paul Brown, Hartsfield-Jackson Atlanta International Airport
Ep. 25 - John Reeb, San Francisco International Airport
Ep. 24 - Scott Carr, Greenville-Spartanburg International Airport
Ep. 23 - Justin Meyer, Kansas City International Airport
Ep. 22 - Ben Zandi, Fraport USA
Ep. 21 - Ken Buchanan, Dallas/Fort Worth International Airport
Ep. 20 - Rosemarie Andolino, MAG USA
Ep. 19 - Michael Levine, Tastes on the Fly
Ep. 18 - Roger Fordyce, Hudson
Ep. 17 - Bryant Francis, Oakland International Airport
Ep. 16 - Bill Casey, Areas USA
Ep. 15 - Vince Modica, Wolfgang Puck
Ep. 14 - Woody Bibbens, ReachTV
Ep. 13 - Christina Cassotis, Pittsburgh International Airport
Ep. 12 - Kelsey Finn, National Association of College Auxiliary Services
Ep. 11 - Lise D'Andrea, Customer Service Experts
Ep. 10 - Chellie Cameron, Philadelphia International Airport
Ep. 9 - Peter Amaro, Master ConcessionAir
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