161 | 345: Understanding the Peak-End Rule 2018-11-06 |
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162 | 344: Shaun Belding, The Journey to Wow 2018-10-30 |
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163 | 343: Are Subscription Boxes Filled with Data Gold? 2018-10-23 |
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164 | 342: Ruben Ocampo, Service Design 2018-10-16 |
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165 | 341: Is Word of Mouse Getting Less Important? 2018-10-09 |
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166 | 340: Marti Konstant, the Agile Careerist 2018-10-02 |
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167 | 339: Customer Journey Mapping is Not One Size Fits All 2018-09-25 |
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168 | 338: Danny Schuman, The Worst Business Model 2018-09-18 |
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169 | 337: Is Chat Better than Phone for Customer Service? 2018-09-11 |
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170 | 336: Joshua March, Social Media Messaging 2018-09-04 |
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